client.admins.identify() -> Optional<AdminWithApp>client.admins.identify() -> Optional<AdminWithApp>client.admins.away(adminId, request) -> Optional<Admin>client.admins.away(adminId, request) -> Optional<Admin>client.admins.find(adminId) -> Optional<Admin>client.admins.find(adminId) -> Optional<Admin>client.articles.list() -> SyncPagingIterable<ArticleListItem>client.articles.list() -> SyncPagingIterable<ArticleListItem>client.awayStatusReasons.listAwayStatusReasons() -> List<AwayStatusReason>client.awayStatusReasons.listAwayStatusReasons() -> List<AwayStatusReason>client.helpCenters.list() -> SyncPagingIterable<HelpCenter>client.helpCenters.list() -> SyncPagingIterable<HelpCenter>client.ipAllowlist.getIpAllowlist() -> IpAllowlistclient.ipAllowlist.updateIpAllowlist(request) -> IpAllowlistclient.companies.list() -> SyncPagingIterable<Company>client.companies.list() -> SyncPagingIterable<Company>client.companies.scroll() -> SyncPagingIterable<Company>client.companies.scroll() -> SyncPagingIterable<Company>client.contacts.listAttachedCompanies(contactId) -> SyncPagingIterable<Company>client.contacts.listAttachedCompanies(contactId) -> SyncPagingIterable<Company>client.contacts.search(request) -> SyncPagingIterable<Contact>client.contacts.search(request) -> SyncPagingIterable<Contact>client.contacts.list() -> SyncPagingIterable<Contact>client.contacts.list() -> SyncPagingIterable<Contact>client.notes.list(contactId) -> SyncPagingIterable<Note>client.notes.list(contactId) -> SyncPagingIterable<Note>client.conversations.list() -> SyncPagingIterable<Conversation>client.conversations.list() -> SyncPagingIterable<Conversation>client.conversations.search(request) -> SyncPagingIterable<Conversation>client.conversations.search(request) -> SyncPagingIterable<Conversation>client.conversations.convertToTicket(conversationId, request) -> Optional<Ticket>client.conversations.convertToTicket(conversationId, request) -> Optional<Ticket>client.customObjectInstances.getCustomObjectInstancesByExternalId(customObjectTypeIdentifier) -> Optional<CustomObjectInstance>client.customObjectInstances.getCustomObjectInstancesByExternalId(customObjectTypeIdentifier) -> Optional<CustomObjectInstance>client.customObjectInstances.createCustomObjectInstances(customObjectTypeIdentifier, request) -> Optional<CustomObjectInstance>client.customObjectInstances.createCustomObjectInstances(customObjectTypeIdentifier, request) -> Optional<CustomObjectInstance>client.customObjectInstances.getCustomObjectInstancesById(customObjectTypeIdentifier, customObjectInstanceId) -> Optional<CustomObjectInstance>client.customObjectInstances.getCustomObjectInstancesById(customObjectTypeIdentifier, customObjectInstanceId) -> Optional<CustomObjectInstance>client.phoneCallRedirects.create(request) -> Optional<PhoneSwitch>client.phoneCallRedirects.create(request) -> Optional<PhoneSwitch>client.ticketTypes.create(request) -> Optional<TicketType>client.ticketTypes.create(request) -> Optional<TicketType>client.ticketTypes.get(ticketTypeId) -> Optional<TicketType>client.ticketTypes.get(ticketTypeId) -> Optional<TicketType>client.ticketTypes.update(ticketTypeId, request) -> Optional<TicketType>client.ticketTypes.update(ticketTypeId, request) -> Optional<TicketType>client.tickets.create(request) -> Optional<Ticket>client.tickets.create(request) -> Optional<Ticket>client.tickets.get(ticketId) -> Optional<Ticket>client.tickets.get(ticketId) -> Optional<Ticket>client.tickets.update(ticketId, request) -> Optional<Ticket>client.tickets.update(ticketId, request) -> Optional<Ticket>client.tickets.search(request) -> SyncPagingIterable<Optional<Ticket>>client.tickets.search(request) -> SyncPagingIterable<Optional<Ticket>>client.visitors.find() -> Optional<Visitor>client.visitors.find() -> Optional<Visitor>client.visitors.update(request) -> Optional<Visitor>client.visitors.update(request) -> Optional<Visitor>client.helpCenters.collections.list() -> SyncPagingIterable<Collection>client.helpCenters.collections.list() -> SyncPagingIterable<Collection>client.ticketTypes.attributes.create(ticketTypeId, request) -> Optional<TicketTypeAttribute>client.ticketTypes.attributes.create(ticketTypeId, request) -> Optional<TicketTypeAttribute>client.ticketTypes.attributes.update(ticketTypeId, attributeId, request) -> Optional<TicketTypeAttribute>client.ticketTypes.attributes.update(ticketTypeId, attributeId, request) -> Optional<TicketTypeAttribute>client.unstable.admins.identifyAdmin() -> Optional<AdminWithApp>client.unstable.admins.identifyAdmin() -> Optional<AdminWithApp>client.unstable.admins.setAwayAdmin(id, request) -> Optional<Admin>client.unstable.admins.setAwayAdmin(id, request) -> Optional<Admin>client.unstable.admins.retrieveAdmin(id) -> Optional<Admin>client.unstable.admins.retrieveAdmin(id) -> Optional<Admin>client.unstable.awayStatusReasons.listAwayStatusReasons() -> List<AwayStatusReason>client.unstable.awayStatusReasons.listAwayStatusReasons() -> List<AwayStatusReason>client.unstable.companies.scrollOverAllCompanies() -> Optional<CompanyScroll>client.unstable.companies.scrollOverAllCompanies() -> Optional<CompanyScroll>client.unstable.conversations.listHandlingEvents(id) -> HandlingEventListclient.unstable.conversations.convertConversationToTicket(id, request) -> Optional<Ticket>client.unstable.conversations.convertConversationToTicket(id, request) -> Optional<Ticket>client.unstable.customObjectInstances.getCustomObjectInstancesByExternalId(customObjectTypeIdentifier) -> Optional<CustomObjectInstance>client.unstable.customObjectInstances.getCustomObjectInstancesByExternalId(customObjectTypeIdentifier) -> Optional<CustomObjectInstance>client.unstable.customObjectInstances.createCustomObjectInstances(customObjectTypeIdentifier, request) -> Optional<CustomObjectInstance>client.unstable.customObjectInstances.createCustomObjectInstances(customObjectTypeIdentifier, request) -> Optional<CustomObjectInstance>client.unstable.customObjectInstances.getCustomObjectInstancesById(customObjectTypeIdentifier, id) -> Optional<CustomObjectInstance>client.unstable.customObjectInstances.getCustomObjectInstancesById(customObjectTypeIdentifier, id) -> Optional<CustomObjectInstance>client.unstable.workflows.exportWorkflow(id) -> WorkflowExportclient.unstable.macros.getMacro(id) -> Optional<Macro>client.unstable.macros.getMacro(id) -> Optional<Macro>client.unstable.switch_.createPhoneSwitch(request) -> Optional<PhoneSwitch>client.unstable.switch_.createPhoneSwitch(request) -> Optional<PhoneSwitch>client.unstable.ticketTypeAttributes.createTicketTypeAttribute(ticketTypeId, request) -> Optional<TicketTypeAttribute>client.unstable.ticketTypeAttributes.createTicketTypeAttribute(ticketTypeId, request) -> Optional<TicketTypeAttribute>client.unstable.ticketTypeAttributes.updateTicketTypeAttribute(ticketTypeId, id, request) -> Optional<TicketTypeAttribute>client.unstable.ticketTypeAttributes.updateTicketTypeAttribute(ticketTypeId, id, request) -> Optional<TicketTypeAttribute>client.unstable.ticketTypes.createTicketType(request) -> Optional<TicketType>client.unstable.ticketTypes.createTicketType(request) -> Optional<TicketType>client.unstable.ticketTypes.getTicketType(id) -> Optional<TicketType>client.unstable.ticketTypes.getTicketType(id) -> Optional<TicketType>client.unstable.tickets.getTicket(id) -> Optional<Ticket>client.unstable.tickets.getTicket(id) -> Optional<Ticket>client.unstable.tickets.updateTicket(id, request) -> Optional<Ticket>client.unstable.tickets.updateTicket(id, request) -> Optional<Ticket>client.unstable.visitors.retrieveVisitorWithUserId() -> Optional<Visitor>client.unstable.visitors.retrieveVisitorWithUserId() -> Optional<Visitor>client.unstable.visitors.updateVisitor(request) -> Optional<Visitor>client.unstable.visitors.updateVisitor(request) -> Optional<Visitor>{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public CompletableFuture{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IpAllowlist updateIpAllowlist() { + return this.rawClient.updateIpAllowlist().body(); + } + + /** + * Update the IP allowlist configuration for the workspace. + *{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IpAllowlist updateIpAllowlist(IpAllowlist request) { + return this.rawClient.updateIpAllowlist(request).body(); + } + + /** + * Update the IP allowlist configuration for the workspace. + *{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IpAllowlist updateIpAllowlist(IpAllowlist request, RequestOptions requestOptions) { + return this.rawClient.updateIpAllowlist(request, requestOptions).body(); + } +} diff --git a/src/main/java/com/intercom/api/resources/ipallowlist/RawIpAllowlistClient.java b/src/main/java/com/intercom/api/resources/ipallowlist/RawIpAllowlistClient.java new file mode 100644 index 00000000..16e1c578 --- /dev/null +++ b/src/main/java/com/intercom/api/resources/ipallowlist/RawIpAllowlistClient.java @@ -0,0 +1,157 @@ +/** + * This file was auto-generated by Fern from our API Definition. + */ +package com.intercom.api.resources.ipallowlist; + +import com.fasterxml.jackson.core.JsonProcessingException; +import com.intercom.api.core.ClientOptions; +import com.intercom.api.core.IntercomApiException; +import com.intercom.api.core.IntercomException; +import com.intercom.api.core.IntercomHttpResponse; +import com.intercom.api.core.MediaTypes; +import com.intercom.api.core.ObjectMappers; +import com.intercom.api.core.RequestOptions; +import com.intercom.api.errors.UnauthorizedError; +import com.intercom.api.errors.UnprocessableEntityError; +import com.intercom.api.types.Error; +import com.intercom.api.types.IpAllowlist; +import java.io.IOException; +import okhttp3.Headers; +import okhttp3.HttpUrl; +import okhttp3.OkHttpClient; +import okhttp3.Request; +import okhttp3.RequestBody; +import okhttp3.Response; +import okhttp3.ResponseBody; + +public class RawIpAllowlistClient { + protected final ClientOptions clientOptions; + + public RawIpAllowlistClient(ClientOptions clientOptions) { + this.clientOptions = clientOptions; + } + + /** + * Retrieve the current IP allowlist configuration for the workspace. + */ + public IntercomHttpResponse{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IntercomHttpResponse{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IntercomHttpResponse{% admonition type="warning" name="Lockout Protection" %} + * The API will reject updates that would lock out the caller's IP address. Ensure your current IP is included in the allowlist when enabling the feature. + * {% /admonition %}
+ */ + public IntercomHttpResponseA preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
+ */ + _FinalStage languageOverride(OptionalThe custom attributes which are set for the contact
*/ @@ -320,6 +341,8 @@ public static final class Builder implements IdStage, _FinalStage { private OptionalA preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
+ * @return Reference to {@code this} so that method calls can be chained together. + */ + @java.lang.Override + public _FinalStage languageOverride(String languageOverride) { + this.languageOverride = Optional.ofNullable(languageOverride); + return this; + } + + /** + *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
+ */ + @java.lang.Override + @JsonSetter(value = "language_override", nulls = Nulls.SKIP) + public _FinalStage languageOverride(OptionalWhether the contact is unsubscribed from emails
* @return Reference to {@code this} so that method calls can be chained together. @@ -608,6 +652,7 @@ public UpdateContactRequest build() { lastSeenAt, ownerId, unsubscribedFromEmails, + languageOverride, customAttributes, additionalProperties); } diff --git a/src/main/java/com/intercom/api/resources/unstable/contacts/types/Contact.java b/src/main/java/com/intercom/api/resources/unstable/contacts/types/Contact.java index ecb3eb45..7a6bb082 100644 --- a/src/main/java/com/intercom/api/resources/unstable/contacts/types/Contact.java +++ b/src/main/java/com/intercom/api/resources/unstable/contacts/types/Contact.java @@ -393,7 +393,7 @@ public OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalA preferred language setting for the contact, used by the Intercom Messenger even if their browser settings change.
+ *A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.
*/ @JsonSetter(value = "language_override", nulls = Nulls.SKIP) public Builder languageOverride(OptionalRequires the read_conversations OAuth scope.
Requires the read_conversations OAuth scope.
{% admonition type="info" name="Redacting parts and messages" %} diff --git a/src/main/java/com/intercom/api/resources/unstable/conversations/AsyncRawConversationsClient.java b/src/main/java/com/intercom/api/resources/unstable/conversations/AsyncRawConversationsClient.java index a26afeba..bc8e7326 100644 --- a/src/main/java/com/intercom/api/resources/unstable/conversations/AsyncRawConversationsClient.java +++ b/src/main/java/com/intercom/api/resources/unstable/conversations/AsyncRawConversationsClient.java @@ -19,6 +19,7 @@ import com.intercom.api.resources.unstable.conversations.requests.DeleteConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.DetachContactFromConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.ListConversationsRequest; +import com.intercom.api.resources.unstable.conversations.requests.ListHandlingEventsRequest; import com.intercom.api.resources.unstable.conversations.requests.ManageConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.ReplyConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.RetrieveConversationRequest; @@ -34,6 +35,7 @@ import com.intercom.api.resources.unstable.types.ConversationDeleted; import com.intercom.api.resources.unstable.types.ConversationList; import com.intercom.api.resources.unstable.types.Error; +import com.intercom.api.resources.unstable.types.HandlingEventList; import com.intercom.api.resources.unstable.types.RedactConversationRequest; import com.intercom.api.resources.unstable.types.SearchRequest; import java.io.IOException; @@ -1139,6 +1141,82 @@ public void onFailure(@NotNull Call call, @NotNull IOException e) { return future; } + /** + * List all pause/resume events for a conversation. These events track when teammates paused or resumed handling a conversation. + *
Requires the read_conversations OAuth scope.
Requires the read_conversations OAuth scope.
{% admonition type="info" name="Redacting parts and messages" %} diff --git a/src/main/java/com/intercom/api/resources/unstable/conversations/ConversationsClient.java b/src/main/java/com/intercom/api/resources/unstable/conversations/ConversationsClient.java index 46374f0d..49f79a0e 100644 --- a/src/main/java/com/intercom/api/resources/unstable/conversations/ConversationsClient.java +++ b/src/main/java/com/intercom/api/resources/unstable/conversations/ConversationsClient.java @@ -11,6 +11,7 @@ import com.intercom.api.resources.unstable.conversations.requests.DeleteConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.DetachContactFromConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.ListConversationsRequest; +import com.intercom.api.resources.unstable.conversations.requests.ListHandlingEventsRequest; import com.intercom.api.resources.unstable.conversations.requests.ManageConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.ReplyConversationRequest; import com.intercom.api.resources.unstable.conversations.requests.RetrieveConversationRequest; @@ -20,6 +21,7 @@ import com.intercom.api.resources.unstable.tickets.types.Ticket; import com.intercom.api.resources.unstable.types.ConversationDeleted; import com.intercom.api.resources.unstable.types.ConversationList; +import com.intercom.api.resources.unstable.types.HandlingEventList; import com.intercom.api.resources.unstable.types.RedactConversationRequest; import com.intercom.api.resources.unstable.types.SearchRequest; import java.util.Optional; @@ -449,6 +451,22 @@ public Conversation detachContactFromConversation( .body(); } + /** + * List all pause/resume events for a conversation. These events track when teammates paused or resumed handling a conversation. + *
Requires the read_conversations OAuth scope.
Requires the read_conversations OAuth scope.
{% admonition type="info" name="Redacting parts and messages" %}
diff --git a/src/main/java/com/intercom/api/resources/unstable/conversations/RawConversationsClient.java b/src/main/java/com/intercom/api/resources/unstable/conversations/RawConversationsClient.java
index d276b0c2..137194a7 100644
--- a/src/main/java/com/intercom/api/resources/unstable/conversations/RawConversationsClient.java
+++ b/src/main/java/com/intercom/api/resources/unstable/conversations/RawConversationsClient.java
@@ -19,6 +19,7 @@
import com.intercom.api.resources.unstable.conversations.requests.DeleteConversationRequest;
import com.intercom.api.resources.unstable.conversations.requests.DetachContactFromConversationRequest;
import com.intercom.api.resources.unstable.conversations.requests.ListConversationsRequest;
+import com.intercom.api.resources.unstable.conversations.requests.ListHandlingEventsRequest;
import com.intercom.api.resources.unstable.conversations.requests.ManageConversationRequest;
import com.intercom.api.resources.unstable.conversations.requests.ReplyConversationRequest;
import com.intercom.api.resources.unstable.conversations.requests.RetrieveConversationRequest;
@@ -34,6 +35,7 @@
import com.intercom.api.resources.unstable.types.ConversationDeleted;
import com.intercom.api.resources.unstable.types.ConversationList;
import com.intercom.api.resources.unstable.types.Error;
+import com.intercom.api.resources.unstable.types.HandlingEventList;
import com.intercom.api.resources.unstable.types.RedactConversationRequest;
import com.intercom.api.resources.unstable.types.SearchRequest;
import java.io.IOException;
@@ -946,6 +948,63 @@ public IntercomHttpResponse Requires the Requires the {% admonition type="info" name="Redacting parts and messages" %}
diff --git a/src/main/java/com/intercom/api/resources/unstable/conversations/requests/ListHandlingEventsRequest.java b/src/main/java/com/intercom/api/resources/unstable/conversations/requests/ListHandlingEventsRequest.java
new file mode 100644
index 00000000..c07b82a8
--- /dev/null
+++ b/src/main/java/com/intercom/api/resources/unstable/conversations/requests/ListHandlingEventsRequest.java
@@ -0,0 +1,113 @@
+/**
+ * This file was auto-generated by Fern from our API Definition.
+ */
+package com.intercom.api.resources.unstable.conversations.requests;
+
+import com.fasterxml.jackson.annotation.JsonAnyGetter;
+import com.fasterxml.jackson.annotation.JsonAnySetter;
+import com.fasterxml.jackson.annotation.JsonIgnoreProperties;
+import com.fasterxml.jackson.annotation.JsonInclude;
+import com.fasterxml.jackson.annotation.JsonProperty;
+import com.fasterxml.jackson.annotation.JsonSetter;
+import com.fasterxml.jackson.databind.annotation.JsonDeserialize;
+import com.intercom.api.core.ObjectMappers;
+import java.util.HashMap;
+import java.util.Map;
+import java.util.Objects;
+import org.jetbrains.annotations.NotNull;
+
+@JsonInclude(JsonInclude.Include.NON_ABSENT)
+@JsonDeserialize(builder = ListHandlingEventsRequest.Builder.class)
+public final class ListHandlingEventsRequest {
+ private final String id;
+
+ private final Map The identifier for the conversation as given by Intercom. The identifier for the conversation as given by Intercom. The identifier for the conversation as given by Intercom. The company associated with the conversation. Value of the CDA updated Current value of the CDA updated Previous value of the CDA Current value of the CDA updated Previous value of the CDA (null for older events) Name of the CDA updated Name of the SLA that was applied Target times configured for the SLA (in seconds) First response time target in seconds Next reply time target in seconds Resolution time target in seconds Time to close target in secondsread_conversations OAuth scope.read_conversations OAuth scope.